Thank you for shopping with Izeefy. This Refund & Return Policy explains the conditions under which refunds, returns, or replacements may be issued for purchases made on https://izeefy.com.
1. Print-on-Demand & Customized Products
Izeefy specializes in customized and print-on-demand (POD) products, which are made specifically for each customer after an order is placed.
Due to the personalized nature of our products:
- All customized and personalized items are non-returnable and non-refundable
- Orders cannot be canceled or modified once production has started
2. Eligible Refunds & Replacements
Refunds or replacements will be considered only in the following cases:
- The product arrives damaged
- There is a manufacturing defect
- You receive the wrong item
Each case is reviewed individually and must meet the conditions outlined below.
3. Reporting an Issue
If you experience an issue with your order, you must contact us within 7 days of delivery.
Please email us at:
Include the following:
- Order number
- Clear photos showing the issue
- Brief description of the problem
Requests submitted without sufficient evidence may not be eligible for resolution.
4. Resolution Process
Once your request is reviewed and approved:
- We may offer a replacement at no additional cost
OR - Issue a refund to the original payment method
Refund processing times depend on your payment provider and may take 5–10 business days to reflect.
5. Non-Refundable Situations
Refunds or returns will not be issued for:
- Incorrect personalization details provided by the customer
- Buyer’s remorse or change of mind
- Minor variations in color, placement, or appearance
- Delays caused by shipping carriers or customs
- Orders delivered to incorrect addresses provided by the customer
6. Lost or Missing Orders
If your order appears lost in transit:
- Please contact us for assistance
- We will coordinate with the shipping partner to investigate
Refunds or replacements will be issued only after confirmation from the carrier.
7. Chargebacks & Payment Disputes
We encourage customers to contact us before initiating a chargeback or payment dispute.
Unresolved chargebacks may result in:
- Order history review
- Temporary restriction of future purchases
8. Policy Updates
We reserve the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on this page.
9. Contact Information
For all refund, return, or order-related inquiries, please contact us at: